TalkTalk's acquisition of Tiscali's UK operations

8 May 2009

Michael Phillips, product director of BroadbandChoices.co.uk comments: "In our two most recent Customer Satisfaction Surveys, TalkTalk has repeatedly scored higher than Tiscali so this should bode well for Tiscali customers who will now be part of the same group."

"However, AOL - also under Carphone Warehouse Group ownership - has consistently languished at the bottom of our Customer Satisfaction Surveys so service integration post acquisition will be crucial to determining the customer experience."